Item Coil Mismatch Error

This error appears in Vend IT when we have received sales for a product which you have not added to the app.

Seed Live / Cantaloupe unfortunately only sends us the MDB code for the product sold e.g. 001A is the ID of the product. If this ID (Coil ID) has not been added to your machine you will see the Item Coil Mismatch Error.

To fix this error you need to add a product to your machine in Vend IT with the code displayed in the error.

Knowing the MDB codes for your machine can sometimes be challenging however all machines we have seen assign codes in ascending order.

For example if you codes look like 0000, 0002, 0004, 0006 you could assume they would be linked to the following coils:

0000 = A1

0002 = A2

0004 = A3

0006 = A4

Above is just an example and this depends on the codes in your machine. Seed Live can provide these codes for you.

Alternatively if you do not know your MDB codes you can allow Vend IT to run for a period of time and it will capture all of the codes for you (provided at least 1 item from each product is purchased).

A faster way to capture all of your MDB codes is to go to your machine and purchase an item from each coil. Vend IT will then capture all of your MDB codes at once.

If you need further help with this topic feel free to reach out to us at info@vend-it.net